Certificate Course in Airline Customer Service Executive
Course Overview
This program is designed for individuals who want to pursue a career in direct passenger interaction, focusing on ticketing, check-in, boarding, and overall airport customer experience.
Scope
- Job-Oriented Training: Focuses on essential airport and ground handling roles.
- Emphasis on Soft Skills: Intensive training in conflict resolution, professional demeanor, and communication.
- Gateway to Aviation: High demand for skilled professionals in check-in, ticketing, and gate operations.
Learning Outcomes
- Airline Reservations and Ticketing systems (e.g., GDS basics).
- Check-in procedures and baggage handling protocols.
- Passenger handling, including special needs passengers (e.g., PRM, UMs).
- Airport security awareness and regulations.
- Conflict management and service recovery
Career Opportunities
- Customer Service Representative (at airport counters/gates)
- Ticketing and Reservation Agent
- Ground Handling Executive
- Airline Operations Coordinator
- Baggage Services Agent
