Diploma in Airport Hospitality & Customer Service
Course Overview
This diploma focuses on developing customer service, hospitality, and passenger handling skills required at airports and aviation-related environments. It combines aviation operations with hospitality standards to prepare students for front-line roles.
Scope
This diploma focuses on developing customer service, hospitality, and passenger handling skills required at airports and aviation-related environments. It combines aviation operations with hospitality standards to prepare students for front-line roles.
Learning Outcomes
• Strong communication & interpersonal skills
• Passenger handling techniques
• Grooming & personality development
• Knowledge of airport operations
• Customer service excellence
• Crisis handling & problem-solving
• Basic airline reservation systems
Career Opportunities
• Customer Service Executive (Airport)
• Ground Staff
• Passenger Handling Agent
• Guest Relations Executive
• Airport Lounge Staff
• Front Office Executive (Hotels)
• Airline Customer Support
