Diploma in Airport Hospitality & Customer Service (Non - NSQF)
Offered by: Aerospace & Aviation Sector Skill Council (AASSC)
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- Duration : 1 Year / 1200 Hrs
- Eligibility : 12th Pass
- Fees : ₹ 1,10,000 + GST+ GST
Course Overview
This diploma focuses on hospitality, customer service, grooming, passenger handling and service excellence in aviation environments. It is designed for students aiming to work in airports, airlines, lounges and front-office aviation service roles.
Key Learning Outcomes
• Learn aviation hospitality standards, passenger handling and service etiquette.
• Develop professional grooming, communication and complaint-handling skills.
• Understand airport and airline customer journey from enquiry to boarding.
• Practice front-desk, lounge, reservation and service recovery situations.
• Build confidence for interviews, group discussions and aviation service roles.
Career opportunities/ Job Roles
Airport Customer Service Executive; Passenger Service Executive; Airline Ground Staff; Airport Lounge Associate; Reservation Assistant; Guest Relations Executive; Front Office Executive; Cabin Crew Trainee; Hospitality & Aviation Service Associate.
